Contact Us
Fast, friendly support from real people — here to help with orders, Cash on Delivery and delivery questions nationwide.
How to reach us
Choose the way that’s easiest for you — we try to reply as quickly as possible during business hours.
Message us at m.me/ukfoodstore for questions about products, orders or COD.
Chat via WhatsApp: +63 930 694 3276. Great for quick updates, photos and tracking checks.
Email us at admin@ukfoodstore.ph if you prefer a written record or need to send longer details.
If you send us a message about an order, please include your order number, full name and mobile number so we can find your details quickly.
Business hours
We reply daily from 9:00 AM – 6:00 PM (PHT). Messages outside these hours are usually answered the next day.
During very busy periods (like Christmas and major shipment arrivals) replies may take a little longer, but we do our best to keep you updated and never ignore messages on purpose.
Orders, tracking & Cash on Delivery
Need help with a parcel that’s already on the way, or have a question about Cash on Delivery? You can check live courier status here:
Our standard delivery fee is PHP 100 nationwide, with Free Delivery when you spend PHP 2,000 or more. Delivery usually takes around 7–10 days to most areas of the Philippines; remote or island locations may take a little longer.
Important: once parcels are handed over to the courier, transit time and handling are under the courier’s control. We cannot speed up or reroute shipments that are already in their network.
If a box arrives clearly crushed, torn, soaked or leaking, please do not accept the parcel. Ask the rider to mark it as damaged/return-to-sender, take a quick photo if you can, and contact us so we can assist.
For food items that arrive with an issue you only notice after opening, please contact us with clear photos within 24 hours so we can review and help where possible.
Product questions & feedback
You’re always welcome to ask about ingredients, allergen information, best-before dates, portion sizes or possible substitutions before we dispatch your order. We can send photos of labels or boxes from our chillers and shelves if that helps.
Your feedback also helps us improve our range and service — whether it’s a product you’d like us to stock, or a suggestion about how we pack and ship.
Helpful guides for British groceries in the Philippines
While you’re here, explore these guides and categories to plan your next British food order:
British Food Cupboard in the Philippines
Build a basic British food cupboard for everyday comfort and weekend treats.
How We Store & Deliver
See how we use chillers, careful packing and smart dispatch to protect your order.
Where to Buy British Food
Compare your options for British groceries in the Philippines and how UKFS fits in.
British Teas in the Philippines
Yorkshire, PG Tips, Typhoo, Twinings and more – shipped safely across the islands.
Chocolate & Sweets
Cadbury, Galaxy and British favourites that need a little extra care in the heat.
Tinned Meals & Fray Bentos
Hearty British tinned meals and classic Fray Bentos pies that travel well.
British Condiments & Sauces
HP Sauce, Salad Cream, Colman’s and more flavour classics.
British Jams & Spreads
Marmalade, Marmite, Bovril and other spreadable favourites.
UK Supermarkets in the Philippines
How Tesco, Sainsbury’s, ASDA and others connect to what we stock.
We’re here to help
Whether you’re checking on a parcel, planning a big British food haul or just want to know if a specific favourite is in stock, we’re always happy to hear from you.
Send us a quick message and we’ll do our best to help — with the same care we use when packing every box.